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Customer Information: size charts  washing instructions  shipping  worldwide  returns  payment  

Shipping and Delivery Conditions

Destination / Shipping Rates

The shipping rate is calculated upon order entry. The total freight charges are calculated based on item, weight including package materials, volume and destination postal code and country and will appear at the end of your order list before you submit your order.
With partial or split shipments, the customer pays the total shipment charge, calculated for the complete shipment of the order at the time it was entered, with no additional costs.
We do not ship to freight forwarder addresses.

We ship exclusively with DHL. For your protection, the shipment is insured.

(For other destinations, please read the Worldwide page.)

Shipping scale of discounts.
goods value discount €
from 75,- €  - 3,50 €
from 250,- €  - 7,99 €
from 750,- €    free
We use DHL and the following shipment charges:
Destination:up to 2 kgover 2 kgover 5 kgover 10 kgover 20 kg
 Austria AUT 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 Belgium BEL 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 Denmark DNK 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 Finland FIN 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 France FRA 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 Germany DEU 7,99 € 7,99 € 9,90 € 16,50 € 16,50 €
 Ireland IRL 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 Italien ITA 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 Luxembourg LUX 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 the Netherlands NLD 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 Norway NLD 27,99 € 27,99 € 38,99 € 53,99 € 60,99 €
 Poland POL 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 Portugal PRT 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 Spain ESP 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 Sweden SWE 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €
 Switzerland CHA 27,99 € 27,99 € 34,99 € 48,99 € 55,99 €
 United Kingdom GBR 13,99 € 15,99 € 20,99 € 31,99 € 44,99 €


If items are too big to ship to a P.O. box, a street address must be provided.

Restrictions may apply to certain internationally shipped products. In these cases, the customer will receive a notification and detailed delivery instructions either during the order entry process or from a sales representative.

Delivery Time

Standard delivery is 7 to 10 business days.

When paying with credit card, please allow at least 3 days from the time of order entry for card verification and packing time. Only after this time will the package be sent using the desired method of shipment.

The estimated delivery date for your order is based on how quickly we can obtain and ship the items. We try to ship complete orders. To provide you with the most expeditious service, we use DHL as our carrier. It is not possible to specify a preferred carrier during order entry.

For orders with multiple items, delivery time is based on deliverable items.

Shipment takes place after we have received a complete payment from you. Acceptable payment methods are credit card, direct banking and advance payment.   

Delivery Tracking

If the order has missed the estimated delivery date, it is helpful to review the tracking information.

DHL provides tracking information. In your account you will find the tracking number, links and information you need to track your order.

See more detailed information under your ACCOUNT.

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